The N.C. Section of Wellness and Human Companies said Wednesday that Legal Aid of N.C. will present Medicaid Managed Treatment ombudsman companies for Medicaid beneficiaries.

Lawful Assist will associate with the Charlotte Middle for Lawful Advocacy and Pisgah Lawful Products and services to teach and tell beneficiaries about the state’s move to Medicaid Managed Care via outreach events, a general public site and a toll-free of charge mobile phone number.

The ombudsman will assistance solve issues inside the Medicaid Managed Treatment delivery program. The ombudsman services will start in the spring.

The ombudsman will be obtainable to handle precise Medicaid-similar thoughts from beneficiaries, make referrals to applicable assets and support in resolving problems with managed treatment.

In addition, the ombudsman will help observe very important facts about entry to care for ongoing reporting and examination. This will support discover traits throughout Medicaid Managed Care to guarantee well timed focus to likely systemic concerns.

The products and services supplied by Legal Assist are not a alternative for the Grievance and Appeals procedures demanded of every Pay as you go Wellbeing Approach, nor do the services change the appropriate of a member to enchantment via any State-administered appeals process.

These solutions are unique from North Carolina’s existing Long-Phrase Care Ombudsman Method that helps inhabitants of prolonged-expression care amenities.