Just about every lawyer will have to answer (usually regularly) to a shopper who is upset about some part of his or her scenario. Whether the client’s angst or anger is directed at you/your crew or at a third celebration (ex. court docket, clerk’s office environment, DMV, alcoholic beverages assessor, and so on.), responding appropriately to your shopper in these moments of disaster is essential to your exercise. In this episode, Jake discusses (1) how to prevent obtaining upset shoppers and (2) how to offer with an upset consumer.
Uncover why it is so vital to the wellness and pleasure of your group to be selective in the circumstances that you settle for.
Find out why a clear dialogue with your shopper concerning your business office insurance policies on payment, communication and therapy of your personnel must be had early in the legal professional-shopper connection.
Listen to Jake focus on the tremendous rewards of a lightning-speedy response to an upset shopper.
Discover how a wonderful reaction to an upset consumer can be a part of the WOW working experience you provide.