June 8, 2023


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Legal Aid NSW seeks to replace ‘inadequate’ client info system

2 min read


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Authorized Aid NSW is wanting for a associate to offer an on the internet portal to provide as a “digital just one stop shop” for consumers getting authorized assist, replacing its present “inadequate” system in the system.

According to a request for data (RFI), the portal is envisioned to supply genuine time updates on grants applications, appointments and entry to interaction, supporting files and suitable methods to enable clients to put together for appointments and courtroom attendances.&#13

Now, Lawful Assist NSW clientele have minimal obtain to information, the NSW lawful advice govt agency reported in the doc, with existing preparations deemed “inadequate to meet up with our client’s anticipations all-around electronic engagement”.&#13

Examples of this sort of inadequacies, in accordance to Legal Support NSW, contain extended wait around moments on the phone and clients being redirected by means of various diverse divisions prior to acquiring the expected facts.&#13

“As a final result, occasionally they skip their vital appointments,” the document mentioned. “This produces pressure and nervousness for them as they are currently in a unstable or susceptible circumstance.”&#13


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